viiwei is committed to protecting your personal information ,Our privacy policy relates to the personal information we collect about you as our customers, visitors to our websites, apps, social media and members of the public.
The Company needs to collect certain personal information in order to properly carry out its functions and activities. The types of information that the Company collects will depend on the circumstances of the individual’s involvement or contact with the Company.
Collection of personal information and how we collect it.
In order to provide services to you, we may ask for personal information such as your name, address, telephone number or email address. The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable.
Examples of where we may collect personal information include, but are not limited to, when you make an instore or online purchase, put goods on hold, use our lay-by service, provide details to join our mailing lists or databases, provide information via social media pages, enter a competition, sign up as part of our loyalty program, send us an enquiry or provide us with feedback.
Generally, you have no obligation to provide any information requested by the Company. If you choose to withhold requested information however, we may not be able to provide you with the service you require should that depend on the collection of that information, particularly if the collection of that information is required by law.
Collection of personal information through Websites, Social Media and Apps
Information is automatically collected through your use of the Company’s websites, Affiliates’ websites, social media and apps, through cookies or by other electronic means. Cookies are small text files that websites or apps may place on your computer or device, and are used to recognise repeat users of websites and remember user preferences.
We may collect this information both anonymously and in relation to personal user accounts. Cookies may also be used to allow the website to track usage behaviour and aggregate data to allow the Company to customise a user's experience on their websites. This information is used and disclosed by the Company for purposes including statistical analysis, and to assist the Company to improve the functionality and usability of the website and our apps.
Purpose of collection of your personal information
The main purposes for which we collect, hold, use and disclose personal information are:
• to deliver any of the Company’s loyalty programs or customer relationship management systems
• to create orders
• answering queries, resolving complaints and responding to social media
• to provide you with services you have requested from us
• promoting the Company, including through direct marketing, events and competitions, public relations and social media
• helping us tailor existing or develop new products, services or offers
• protecting the security of our stores, team members, customers, suppliers and merchandise (including fraud prevention)
• requirements under law or regulations, or for other purposes explained at the time of collection
You can withdraw our marketing communications at any time by:
• contacting our Customer Service Team as provided for under “Contact us” to this website
Sharing of personal information
We may share your personal information with third parties where appropriate for the purposes set out above, including:
• financial institutions for payment processing
• regulatory, investigative or government bodies to comply with laws and regulations
• The Company’s contracted service providers or partners, including: overseas and local agents, delivery and shipping providers, information technology service providers, marketing and communications agencies, research and statistical analysis providers, hard copy and electronic mail houses, manufacturers and suppliers, external business advisers (e.g. auditors and lawyers).
Overseas disclosure
We may disclose your personal information to third parties and service providers located overseas in connection with a purpose. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to the following locations:
• each country which you nominate as a delivery address – for order fulfilment , if you have ordered products from our online store and require delivery to an address in a foreign country.
• to overseas recipients or jurisdictions depending on the nature of the services those recipients provide to the Company (for example storing data via a cloud service, or servers located overseas)
Security of Personal Information
The Company takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. This includes protection measures, security restrictions on access to the Company’s computer systems, controlled access to the Company’s corporate premises, policies on document storage and security, and workplace policies. Information is stored in different ways, including in paper and electronic form.
We take reasonable steps to:
• ensure access to and use of personal information within the Company is appropriately limited to prevent misuse or unlawful disclosure of information.
• ensure that the personal information that we use and disclose is accurate, up to date and complete;
• ensure that in instances where other organisations provide support and or services, the Company requires them to appropriately safeguard the privacy of the information provided to them.
We endeavour to protect the personal information of users of our website; however, we cannot guarantee the security of information you disclose online - you disclose that information at your own risk.
Third Party Website
The Company’s websites may contain links to websites operated by third parties. The Company is not responsible for the content, privacy or security practices of those sites. Third party websites should have their own privacy policies which we encourage you to read before supplying any personal information.
Contacting us
• If you are concerned about sending your information over the internet, you can contact the Company’s Customer Service Team as provided for under “Contact us” to this website.
• If you become aware of any security breach, please let us know as soon as possible.
All complaints received by our Customer Service Team will be handled in a fair, confidential, and timely manner. We will respond to you by your preferred contact method if you have indicated one.
Amendments to the Privacy Policy
We may amend our Privacy Policy from time to time. The current version will be published on our website.